Returns

Change your mind? Need a different size or colour? With our 100% Happiness Guarantee, we make it quick and easy to find a solution for any return or exchange!

  1. Make sure to have your order number and shipping zip/postal code ready! You can find your order number in the header of your confirmation email or in the top right corner of the open email.

  2. Click here and follow the steps to return/exchange or receive a replacement!

  3. You'll get an email as soon as your return or exchange is processed letting you know you have a new product, gift card or refund coming your way!

 

Return and Exchange Policy

We pride ourselves in having a 100% Happiness guarantee! If for any reason your product doesn't live up to the hype, you have 90 days from the date of purchase to follow our simple steps to return or exchange it for something that you will love!

 

FAQ's

What if I purchased your case from a retail store or Amazon?

If you purchased a Pela product from Amazon or any of our retail partners, you can either return or exchange it directly with them, or contact us at hello@pelacase.ca! Please note, you won't be able to use our return portal for retail or Amazon orders but we'd still love to help you!

When will I receive my replacement/exchange?

We will ship your new replacement or exchange within 3 business days of your refund being processed and approved! You will then receive a shipment email that contains your tracking information. Standard shipping times can be found here.

When will I receive my refund?

Refunds are processed immediately but it will depend on your bank when they show up in your account. Most banks process them within 1-3 business days but it can take as long as 10 business days for some institutions.

Do I have to pay for return shipping?

NO! Most of our returns are eligible for "Green Returns" so we can keep our emissions as low as possible. In any instance that they aren't, you will receive a prepaid shipping label to send your items back. Our easy portal will walk you through all the steps!

Are there any fees for returns or exchanges?

Most returns and exchanges can be done free of charge (and some even come with some bonus money!). However, if you choose to receive a refund to your original form of payment, there will be a $5 processing fee. Exchanges and gift cards will be given in the full amount paid.

Can I do an exchange if I received my item as a gift?

Yes, of course! Just like all our other products, you have 90 days from the day of purchase to exchange your item. We make it easy through our return portal, start here!

Still have questions? Pop on our live chat in the bottom right corner of any page or send us an email to hello@pelacase.ca.